Terms & Conditions

Booking, Payments, Cancellations and Service Conditions

These Terms & Conditions govern all reservations, bookings, payments, cancellations, changes, and tourism services provided by Santu Tour Operador, trade name of Illa Yaku S.A.C.

By confirming a reservation with us, the client acknowledges having read, understood, and accepted these Terms & Conditions.

1. Reservations

A reservation is considered confirmed once the required deposit has been received and passenger information has been provided.

All bookings are subject to availability at the time of confirmation.

2. Payments

Standard payment conditions may include:

• Deposit required to confirm booking
• Remaining balance payable before travel date
• Full payment required for last-minute reservations

Bank fees, exchange rate differences, or card processing fees may apply depending on payment method.

3. Changes to Bookings

Date changes, passenger information updates, or service modifications are subject to availability and supplier policies.

Additional costs, penalties, or fare differences may apply.

4. Cancellations & Refunds

Cancellation penalties may apply depending on the service booked, travel date, supplier rules, and whether permits or tickets have already been issued.

Certain services such as Machu Picchu entrance tickets, Inca Trail permits, train tickets, promotional fares, or already used services may be non-refundable.

Where applicable, approved credits may be offered for future travel.

5. No Show

Failure to appear on time or inability to take the service for reasons attributable to the passenger may be considered a No Show and may result in a 100% charge.

6. Force Majeure

Santu Tour Operador shall not be held responsible for delays, changes, interruptions, or cancellations caused by events beyond reasonable control, including weather conditions, strikes, road closures, natural disasters, social unrest, or government restrictions.

Where possible, rescheduling or travel credit options may be offered.

7. Travel Documents & Passenger Responsibility

Passengers are responsible for carrying valid passports, visas, travel insurance, medical coverage, and any documents required for travel.

Passengers are also responsible for arriving on time and following instructions provided for the service.

8. Health & Fitness

Passengers must inform us in advance of any relevant medical condition, allergy, pregnancy, mobility limitation, or physical restriction that may affect participation.

Adventure tours, trekking, and high-altitude programs require adequate physical condition.

9. Liability Limitation

Santu Tour Operador works with independent hotels, transport providers, guides, and other suppliers. We are not liable for acts, omissions, delays, losses, or damages caused by third-party providers or events outside our control.

10. Itinerary Changes

We reserve the right to modify routes, schedules, transportation, or services when necessary for operational, weather, safety, or force majeure reasons.

Any replacement service will be of similar category whenever reasonably possible.

11. Complaints

Any inconvenience should be reported during the trip so we may assist immediately.

Formal complaints may be submitted within 7 calendar days after the completion of the service.

12. Privacy

Personal data may be used only for reservation management, service coordination, billing, and legal compliance, in accordance with applicable regulations.

13. Governing Law

These Terms & Conditions shall be governed by the laws applicable in Peru.

Contact Us

Santu Tour Operador
Email: [email protected]