Privacy Policy

Introduction

At Santu, we value the privacy of our website visitors and clients. We understand the importance of protecting the personal information entrusted to us and are committed to handling it responsibly, securely, and transparently.

By accessing, browsing, or using this website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with these terms, please discontinue use of the website.

Data Controller

The owner of this website and responsible party for data processing is:

Illa Yaku S.A.C.
Trade Name: Santu Tour Operador

Email: [email protected]
Phone: +51 984 672 579
Address: Sector Huincho Km 70.70, Urubamba, Cusco, Peru

Purpose of Data Processing

We may collect personal information through forms, reservations, emails, or other communications for the following purposes:

• Responding to inquiries and contact requests
• Managing reservations and tourism services
• Sending quotes, itineraries, or booking information
• Customer support and service follow-up
• Sending newsletters or promotional communications (when consent is provided)
• Legal, accounting, or administrative obligations

All information provided will be treated confidentially.

Personal data will be retained only as long as reasonably necessary for the purpose for which it was collected or as required by law.

We do not use automated decision-making systems based on your personal data.

Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Your consent
• Performance of a contract or reservation request
• Compliance with legal obligations
• Legitimate business interests, where applicable

If required information is not provided, certain services may not be available.

Cookies

Our website may use cookies and similar technologies to improve functionality, analyze traffic, and enhance user experience.

Please review our Cookie Policy for more information.

Data Sharing and Transfers

Santu does not sell, rent, or transfer personal data to third parties without prior consent, except where necessary to provide requested services or where legally required.

Your data may be shared when necessary with trusted service providers such as:

• Hotels
• Transportation companies
• Guides and tour operators
• Payment processors
• Government entities for permits or regulated tickets

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external websites.

Your Rights

You may request to:

• Access your personal data
• Correct inaccurate information
• Delete your data where legally permitted
• Restrict or object to certain processing
• Withdraw consent at any time where consent was the basis of processing

To exercise any of these rights, please contact us at:

[email protected]

Data Security

We apply reasonable technical and organizational measures to protect personal data against unauthorized access, misuse, loss, alteration, or disclosure.

Policy Updates

We may update this Privacy Policy from time to time to reflect legal, operational, or technical changes. Any updates will be published on this page.

Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal data, please contact:

Santu Tour Operador
Email: [email protected]
Phone: +51 984 672 579