{"id":7255,"date":"2024-11-02T01:34:57","date_gmt":"2024-11-02T01:34:57","guid":{"rendered":"https:\/\/santucusco.com\/terminos-y-condiciones\/"},"modified":"2026-09-27T17:36:24","modified_gmt":"2026-09-27T22:36:24","slug":"cancellation-refund-policy","status":"publish","type":"page","link":"https:\/\/www.santucusco.com\/es\/cancellation-refund-policy\/","title":{"rendered":"Pol\u00edtica de cancelaci\u00f3n y reembolso"},"content":{"rendered":"<div data-spectra-id=\"spectra-mo7m0ddi-199fyk\"\tstyle=\"overflow: visible;--spectra-background-color: #000000;--spectra-overlay-opacity: 0.5\" class=\"spectra-is-root-container alignfull spectra-overlay-color spectra-overflow spectra-background-color spectra-dim-ratio wp-block-spectra-container\" data-orientation=\"vertical\"\t>\n\t\n\n<h1 class=\"wp-block-heading has-ast-global-color-4-color has-text-color has-link-color wp-elements-1\">Pol\u00edtica de cancelaci\u00f3n y reembolso<\/h1>\n\n\n\n<p class=\"has-ast-global-color-4-color has-text-color has-link-color wp-elements-2 wp-block-paragraph\" style=\"padding-top:0px;padding-bottom:0px;font-size:15px\"><em>Last updated: <em>January 03, <\/em>2026<\/em><\/p>\n\n<\/div>\n\n\n<div data-spectra-id=\"spectra-mo7mlagc-6uct91\"\tstyle=\"overflow: visible\" class=\"spectra-is-root-container alignfull spectra-overlay-color spectra-overflow wp-block-spectra-container\" data-orientation=\"vertical\"\t>\n\t\n\n<p class=\"wp-block-paragraph\">We understand that travel plans may change. This <strong>Cancellation and Refund Policy<\/strong> has been established in accordance with <strong>Law No. 29571 \u2013 Consumer Protection and Defense Code<\/strong>, and other applicable regulations for tourism services in Peru.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By confirming a reservation, the client and\/or agency\/partner acknowledges having read, understood, and accepted these conditions, which become binding from the moment the reservation is confirmed.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">1. General Rule<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A reservation is considered confirmed once the corresponding payment has been received and complete passenger information has been provided.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any cancellation is subject to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Applicable penalties depending on the type of service<\/li>\n\n\n\n<li>Non-refundable services already issued<\/li>\n\n\n\n<li>Supplier policies (hotels, trains, airlines, DDC, and others)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Penalty percentages apply <strong>per passenger<\/strong>, even when the service was booked as private or group travel.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Non-Refundable Services<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Certain travel components may be non-refundable from the moment of confirmation, including but not limited to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Machu Picchu entrance tickets (DDC)<\/li>\n\n\n\n<li>Inca Trail permits<\/li>\n\n\n\n<li>Government services and fees<\/li>\n\n\n\n<li>Issued train tickets<\/li>\n\n\n\n<li>Issued airline tickets<\/li>\n\n\n\n<li>Promotional fares<\/li>\n\n\n\n<li>Services already provided in whole or in part<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Cancellations \u2013 Services WITHOUT Machu Picchu<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">(Day tours, excursions, and activities)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Applies to services that do not require DDC entrance tickets or train ticket issuance.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>More than 30 days before travel: <strong>20% penalty<\/strong><\/li>\n\n\n\n<li>29 to 8 days before travel: <strong>40% penalty<\/strong><\/li>\n\n\n\n<li>7 to 3 days before travel: <strong>60% penalty<\/strong><\/li>\n\n\n\n<li>48 hours or less \/ No Show: <strong>100% penalty<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Cancellations \u2013 Services WITH Machu Picchu<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">(DDC \/ Inca Trail \/ trekking \/ trains)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Applies to services that include Machu Picchu entrance tickets, DDC permits, Inca Trail permits, treks of 2 or more days, or train tickets.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For these bookings, the <strong>50% deposit is non-refundable<\/strong> from the moment of confirmation due to immediate purchases, permits, and ticket issuance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additional penalties apply as follows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>More than 60 days before travel: <strong>60% penalty<\/strong><\/li>\n\n\n\n<li>Between 59 and 30 days before travel: <strong>80% penalty<\/strong><\/li>\n\n\n\n<li>29 days or less \/ No Show: <strong>100% penalty<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Cancellations \u2013 Travel Packages (2 or More Days)<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">a) Individual Travelers (FIT)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>More than 30 days before travel: <strong>40% penalty<\/strong><\/li>\n\n\n\n<li>29 to 15 days before travel: <strong>60% penalty<\/strong><\/li>\n\n\n\n<li>14 days or less \/ No Show: <strong>100% penalty<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">b) Groups (8 or More Passengers)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>More than 60 days before travel: <strong>60% penalty<\/strong><\/li>\n\n\n\n<li>59 to 30 days before travel: <strong>80% penalty<\/strong><\/li>\n\n\n\n<li>29 days or less \/ No Show: <strong>100% penalty<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Credit Policy (No Cash Refunds)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Santu Tour Operador does not issue cash refunds, except in exceptional cases where a supplier authorizes a direct refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When applicable, any approved amount in favor of the client may be issued as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Travel credit valid for <strong>1 year<\/strong> for future bookings<\/li>\n\n\n\n<li>Transferable to a direct family member<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\">Cont\u00e1ctenos<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you have any questions regarding cancellations or refunds, please contact us:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Santu Tour Operador<\/strong><br><strong>Email:<\/strong> <a href=\"mailto:info@santucusco.com\">info@santucusco.com<\/a><\/p>\n\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-7255","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cancellation &amp; Refund Policy - Santu Tour Operator<\/title>\n<meta name=\"description\" content=\"Cancellation and refund policy for Santu Tour Operator. 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