{"id":5673,"date":"2024-09-29T05:45:42","date_gmt":"2024-09-29T05:45:42","guid":{"rendered":"https:\/\/santucusco.com\/?page_id=5673"},"modified":"2026-04-17T15:53:34","modified_gmt":"2026-04-17T20:53:34","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.santucusco.com\/es\/terms-and-conditions\/","title":{"rendered":"Terms &#038; Conditions"},"content":{"rendered":"<div data-spectra-id=\"spectra-mo3cwp74-hff186\"\tstyle=\"overflow: visible;\" class=\"spectra-is-root-container alignfull spectra-overlay-color spectra-overflow wp-block-spectra-container\" data-orientation=\"vertical\"\t>\n\t\n<h1 class=\"has-link-color wp-elements-20fbe5213623aa7b6669ceeeb2e51bc7 wp-block-post-title has-text-color has-ast-global-color-0-color\">Terms &#038; Conditions<\/h1>\n\n\n<h2 class=\"wp-block-heading\" style=\"padding-top:30px\"><strong>1. Acceptance of the Policies<\/strong><\/h2>\n\n\n\n<p>This Reservation, Payment, Changes, Cancellations and Refunds Policy applies to all services contracted with Santu Tour Operador, the trade name of Illa Yaku S.A.C., whether through direct sales (B2C) or through B2B agencies\/partners (intermediaries).<\/p>\n\n\n\n<p>The confirmation of a reservation implies that the client and\/or the agency\/partner declares having read, understood and expressly accepted these conditions, which are binding from the moment the reservation is confirmed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"padding-top:30px\"><strong>2. Definitions<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"padding-bottom:8px\">Client: end passenger and\/or purchaser of the tourism service.<\/li>\n\n\n\n<li style=\"padding-bottom:8px\">B2B Agency\/Partner: intermediary that markets Santu Tour Operador services.<\/li>\n\n\n\n<li style=\"padding-bottom:8px\">Confirmed Reservation: reservation that has a 50% payment (deposit) and passenger data validation.<\/li>\n\n\n\n<li style=\"padding-bottom:8px\">No Show: passenger\u2019s failure to appear for the service or inability to take the service due to reasons attributable to the passenger (late arrivals, missing train\/bus, etc.).<\/li>\n\n\n\n<li style=\"padding-bottom:8px\">Non-Refundable Services: components of the program that by nature and\/or supplier or State policies do not allow refunds (e.g., DDC, Inca Trail, entrances, trains, etc.).<\/li>\n\n\n\n<li style=\"padding-bottom:8px\">Force Majeure: unforeseeable or unavoidable events such as natural disasters, government restrictions, social conflicts, strikes, route closures, etc.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"padding-top:30px\"><strong>3. Nature of the Service and Scope of the Price<\/strong><\/h2>\n\n\n\n<p>The price of the contracted package\/tour is a total, all-inclusive, binding price and does not correspond to an individual breakdown of components (entrance fees, trains, hotels, transportation, guides, logistics, taxes, operational management, etc.).<\/p>\n\n\n\n<p>Consequently, no partial refund applies for unused services, voluntary abandonment of the itinerary, or personal decisions by the passenger during the trip.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"padding-top:30px\"><strong>4. Reservation Policy (Requirements)<\/strong><\/h2>\n\n\n\n<p>To proceed with the reservation, it is necessary to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"padding-bottom:8px\">Complete the passenger data form (Excel format or equivalent).<\/li>\n\n\n\n<li style=\"padding-bottom:8px\">Send a scanned copy of the valid ID or passport (and student card if applicable).<\/li>\n\n\n\n<li style=\"padding-bottom:8px\">Indicate any additional services requested (additional services are subject to availability).<\/li>\n\n\n\n<li style=\"padding-bottom:8px\">Make the 50% deposit of the total program to confirm the reservation.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Payment Policy (50\/50 Scheme)<\/strong><\/h2>\n\n\n\n<p>The standard payment scheme is as follows:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"padding-bottom:8px\">50% (deposit) to confirm the reservation and proceed with purchases and confirmations with suppliers.<\/li>\n\n\n\n<li style=\"padding-bottom:8px\">50% (balance) no later than 30 days before the start of the service for FIT travelers and groups of fewer than 10 passengers.<\/li>\n\n\n\n<li style=\"padding-bottom:8px\">50% (balance) no later than 60 days before the start of the service for groups of 10 passengers or more.<\/li>\n<\/ul>\n\n\n\n<p>In the case of last-minute reservations, 100% of the total must be paid before the issuance, purchase or confirmation of services.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5.1. Credit card<\/strong><\/h3>\n\n\n\n<p>Credit card payments carry a 6% surcharge.<\/p>\n\n\n\n<p>A secure payment link will be sent so the client can enter their card details directly: <a href=\"https:\/\/pagolink.niubiz.com.pe\/pagoseguro\/SANTUTOUROPERADOR\/3467398\">https:\/\/pagolink.niubiz.com.pe\/pagoseguro\/SANTUTOUROPERADOR\/3467398<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5.2. Bank transfer (BCP)<\/strong><\/h3>\n\n\n\n<p>Bank transfers in USD or PEN are accepted, according to the current bank accounts of Illa Yaku S.A.C.<\/p>\n\n\n\n<p>In the case of payments in Peruvian soles, the BCP selling exchange rate of the day will apply, or the exchange rate indicated in the formal quotation issued by Santu Tour Operador, as applicable.<\/p>\n\n\n\n<p style=\"margin-right:50px;margin-left:50px\">Banco de Cr\u00e9dito del Per\u00fa (BCP)<\/p>\n\n\n\n<p style=\"margin-right:50px;margin-left:50px\">Account holder: Illa Yaku S.A.C.<\/p>\n\n\n\n<p style=\"margin-right:50px;margin-left:50px\">USD Checking Account<\/p>\n\n\n\n<p style=\"margin-right:50px;margin-left:50px\">Account Number: 285-1878729-1-55<\/p>\n\n\n\n<p style=\"margin-right:50px;margin-left:50px\">Interbank Code (CCI): 00228500187872915550<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5.3. International Transfers (Payments from abroad)<\/strong><\/h3>\n\n\n\n<p>In the case of international bank transfers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"padding-bottom:8px\">The client must assume all bank fees charged by the sending, intermediary and receiving banks.<\/li>\n\n\n\n<li style=\"padding-bottom:8px\">USD 30 must be added to the total amount transferred, corresponding to fees deducted by the receiving bank in Peru.<\/li>\n\n\n\n<li style=\"padding-bottom:8px\">The payment must be made from a bank account in USD (US dollars), in order to avoid deductions due to currency conversion and\/or exchange rate differences applied by the sending or intermediary bank.<\/li>\n\n\n\n<li style=\"padding-bottom:8px\">If the amount received is lower than agreed due to fees or exchange rates applied by the sending bank, the client must complete the difference before the final confirmation of the service.<\/li>\n\n\n\n<li style=\"padding-bottom:8px\">The reservation will be confirmed only when the net amount received is equal to the required amount.<\/li>\n<\/ul>\n\n\n\n<p style=\"margin-right:50px;margin-left:50px\">Banco de Cr\u00e9dito del Per\u00fa (BCP)<\/p>\n\n\n\n<p style=\"margin-right:50px;margin-left:50px\">USD Checking Account<\/p>\n\n\n\n<p style=\"margin-right:50px;margin-left:50px\">Account holder: Illa Yaku S.A.C.<\/p>\n\n\n\n<p style=\"margin-right:50px;margin-left:50px\">Account Number: 285-1878729-1-55<\/p>\n\n\n\n<p style=\"margin-right:50px;margin-left:50px\">Interbank Code (CCI): 00228500187872915550<\/p>\n\n\n\n<p style=\"margin-right:50px;margin-left:50px\">Swift Code: BCPLPEPL<\/p>\n\n\n\n<p style=\"margin-right:50px;margin-left:50px\">Reference: Cusco Office: Av. El Sol 189 \u2013 Cusco \u2013 Peru<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"padding-top:30px\"><strong>6. Operational Reconfirmation (Deadlines)<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"padding-bottom:8px\">Services that do NOT include Machu Picchu (without DDC): operational reconfirmation\/cancellation up to 10 business days prior (FIT and groups &lt;10).<\/li>\n\n\n\n<li style=\"padding-bottom:8px\">Groups\/series: operational reconfirmation\/cancellation up to 15 business days prior.<\/li>\n\n\n\n<li style=\"padding-bottom:8px\">Services that DO include Machu Picchu (DDC\/Trains\/Permits): reconfirmation occurs at the time of the 50% deposit, as non-refundable purchases are made.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"padding-top:30px\"><strong>7. Service Classification (Machu Picchu vs. No Machu Picchu)<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"padding-top:20px\"><strong>7.1. Services that DO include Machu Picchu \/ DDC<\/strong><\/h3>\n\n\n\n<p>Includes, among others: Inca Trail, entrance tickets to Machu Picchu Llaqta, Machu Picchu Mountain, Huayna Picchu, treks and programs that require the purchase of entrance tickets through the Direcci\u00f3n Desconcentrada de Cultura de Cusco (DDC).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" style=\"padding-top:20px\"><strong>7.2. Services that do NOT include Machu Picchu<\/strong><\/h3>\n\n\n\n<p>Includes, among others: 1-day tours, local hikes, adventure activities (rafting, biking, horseback riding), community services, participatory programs and excursions without DDC entrance tickets.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"padding-top:30px\"><strong>8. Non-Refundable Services<\/strong><\/h2>\n\n\n\n<p>The following services are considered non-refundable, unless the supplier or the relevant authority states otherwise:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li style=\"padding-bottom:8px\">Machu Picchu entrance tickets and\/or DDC entrance tickets.<\/li>\n\n\n\n<li style=\"padding-bottom:8px\">Inca Trail permits.<\/li>\n\n\n\n<li style=\"padding-bottom:8px\">Government permits and administrative fees.<\/li>\n\n\n\n<li style=\"padding-bottom:8px\">Services issued under promotional\/non-refundable fares.<\/li>\n\n\n\n<li style=\"padding-bottom:8px\">Train tickets (according to the supplier\u2019s policy).<\/li>\n\n\n\n<li style=\"padding-bottom:8px\">Any service already executed in full or in part.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"padding-top:30px\"><strong>9. Change Policy<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>9.1. Date Changes<\/strong><\/h3>\n\n\n\n<p>Date changes are subject to availability and to each supplier\u2019s policies. Changes may generate penalties, fare differences and\/or administrative charges.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>9.2. Name \/ Personal Data Changes<\/strong><\/h3>\n\n\n\n<p>Any modification of names, document number, nationality or date of birth may be subject to penalties or even cancellation of the service, especially for DDC services and the Inca Trail.<\/p>\n\n\n\n<p>If a passenger has renewed their passport and has Inca Trail or Machu Picchu services, they must carry the old passport (or a copy) together with the current passport, as required for control.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"padding-top:30px\"><strong>10. Force Majeure (Weather, Strikes, Restrictions, Closures)<\/strong><\/h2>\n\n\n\n<p>In cases of force majeure, government restrictions, natural disasters, social conflicts or route closures, rescheduling or credit issuance will be prioritized, subject to supplier availability and policies.<\/p>\n\n\n\n<p>If the passenger decides not to travel due to personal choice in a force majeure context, the regular penalties established in this policy will apply.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"padding-top:30px\"><strong>11. No Show<\/strong><\/h2>\n\n\n\n<p>No Show is considered the passenger\u2019s failure to appear at the start of the service or inability to take the service due to reasons attributable to the passenger (e.g., late arrival, missing train\/bus, lack of documents, etc.).<\/p>\n\n\n\n<p>In all No Show cases, a 100% penalty applies to the affected service.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"padding-top:30px\"><strong>12. Insurance, Health and Physical Condition of the Passenger<\/strong><\/h2>\n\n\n\n<p>Travel insurance and valid medical insurance are strongly recommended, especially for adventure tourism and high-altitude treks.<\/p>\n\n\n\n<p>The passenger undertakes to inform in a timely manner of pre-existing medical conditions, allergies, medication, pregnancy or physical restrictions. Omission of this information releases the agency from liability for complications arising from it.<\/p>\n\n\n\n<p>In case of illness or incapacity during the trip, Santu Tour Operador will assist in coordinating medical care, with costs assumed by the passenger (including hospitalization, evacuation, medication and others).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"padding-top:30px\"><strong>13. Responsibilities and Limitation of Liability<\/strong><\/h2>\n\n\n\n<p>Illa Yaku S.A.C. (Santu Tour Operador) contracts services from independent suppliers that are not under its control. Therefore, the company will not be responsible for injuries, damages, losses, additional expenses, delays or other irregularities caused by actions or omissions of third-party suppliers, nor by unforeseeable or unavoidable events.<\/p>\n\n\n\n<p>Passengers are responsible for their personal belongings, luggage, equipment and documentation. The agency assumes no responsibility for loss, theft or damage to personal belongings.<\/p>\n\n\n\n<p>The company reserves the right to modify the itinerary when necessary, in the best interest of the client and for safety, weather or operational reasons.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"padding-top:30px\"><strong>14. Complaints Policy<\/strong><\/h2>\n\n\n\n<p>Any inconvenience must be reported during the execution of the service, so that the company can provide a timely solution. Complaints may be submitted within 7 calendar days after the completion of the service.<\/p>\n\n\n\n<p>Santu Tour Operador has a Complaints Book in accordance with current Peruvian regulations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"padding-top:30px\"><strong>15. Quality Policy (ISO 9001:2015)<\/strong><\/h2>\n\n\n\n<p>Santu Tour Operador is committed to maintaining and continuously improving its Quality Management System in accordance with ISO 9001:2015, complying with legal, regulatory and customer requirements, promoting customer satisfaction, staff participation and continuous improvement.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"padding-top:30px\"><strong>16. Personal Data Protection Policy<\/strong><\/h2>\n\n\n\n<p>In accordance with Law No. 29733, Personal Data Protection Law and its regulations, Illa Yaku S.A.C. processes personal data for reservation management, contracts, invoicing, service coordination and compliance with legal obligations.<\/p>\n\n\n\n<p>The data subject may exercise ARCO rights (access, rectification, cancellation and opposition) by writing to info@santucusco.com<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"padding-top:30px\"><strong>17. Environmental Policy<\/strong><\/h2>\n\n\n\n<p>Santu Tour Operador is committed to environmental conservation and sustainable tourism development, promoting good environmental practices, reducing single-use plastics and respecting local communities.<\/p>\n\n\n\n<p>Approved by: Giuliana Vanesa Rojas Balta<\/p>\n\n\n\n<p>Position: General Manager of Santu Tour Operador<\/p>\n\n\n\n<p>Date: 03\/01\/2026<\/p>\n\n<\/div>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-5673","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false,"wp_travel_thumbnail":false},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/www.santucusco.com\/es\/author\/illaku\/"},"uagb_comment_info":0,"uagb_excerpt":null,"_links":{"self":[{"href":"https:\/\/www.santucusco.com\/es\/wp-json\/wp\/v2\/pages\/5673","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.santucusco.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.santucusco.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.santucusco.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.santucusco.com\/es\/wp-json\/wp\/v2\/comments?post=5673"}],"version-history":[{"count":4,"href":"https:\/\/www.santucusco.com\/es\/wp-json\/wp\/v2\/pages\/5673\/revisions"}],"predecessor-version":[{"id":8333,"href":"https:\/\/www.santucusco.com\/es\/wp-json\/wp\/v2\/pages\/5673\/revisions\/8333"}],"wp:attachment":[{"href":"https:\/\/www.santucusco.com\/es\/wp-json\/wp\/v2\/media?parent=5673"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}